User Experience

New Technical Writer: The Four Dimensions Of Your User/reader

New Technical Writer: The Four Dimensions Of Your User/reader OVERVIEW To create an effective User Document, the writer must know who he/she is writing for. This article presents four dimensions (Skills, Attitude, Knowledge and Experience) for describing the User of your product (your Documentation Reader), and how to build a Persona that turns your generic …

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Microsoft Dynamics CRM 3.0 Implementation – leveraging MS Office & Outlook user experience

Microsoft Dynamics CRM 3.0 Implementation – leveraging MS Office & Outlook user experience Microsoft Dynamics CRM 3.0, as well as Microsoft CRM 1.2 has so-called MS Outlook client snap-ins. Also it uses MSDE installed on local machine (usually meaning laptop of the traveling MS CRM user) to store replicated MS CRM data for using it …

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Why Re-Design?

Why Re-Design? My site is working fine. The links work. Content is added regularly. We have new features. Why does my company need a re-design? Those are all great things. Sites should be updated regularly, have new features added, and by far have working links. However, as the site grows it soon outgrows its foundation. …

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Great Technical Writing: Make Your Product Fit

Great Technical Writing: Make Your Product Fit OVERVIEW Most product documentation sounds like their product is the only thing in the User’s life. Such thinking results in User confusion and dissatisfaction. This article presents three real-life examples of this attitude, and what should be done to remedy these unfortunate situations. The article concludes with some …

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Great Technical Writing: The Two-edged Sword Of Reader Experience

Great Technical Writing: The Two-edged Sword Of Reader Experience Overview When we write User Documents we rely on our Reader’s/User’s experience to simplify our work. This can cause problems for the Reader. This article will discuss the effects of Reader experience and how to minimize the negative effects of incompatible experience, and how to handle …

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